People love to chat. Yet, sometimes conversations seem to be about almost nothing. They’re just “small talk,” a way to pass time while you wait for a bus or stand in a store lineup. But when small talk happens at a business meeting, it may seem important simply because it’s taking place in your professional world. You may be self-conscious about how you participate in small talk, or you may feel left out of the small-talk conversation.
The truth is, not everyone is comfortable making small talk, regardless of what kind of job you have. For example, just because you’re a business executive doesn’t mean you’re good at small talk. It doesn’t necessarily depend on whether or not English is your first language. (Although, if you’re the only person who is not a native English speaker in a business situation, it may make small talk more challenging.)
Improving your ability to make small talk won’t happen without some effort. You certainly can sharpen your small talk skills. Here are a few ways to make small talk less of a big deal.
Act In Advance
If you think you’ll be in a situation that will require small talk, come up with a few topics. Read up on trends in your industry. Be ready to seek other people’s opinions on those trends. Or, come up with topics that have nothing to do with work but matter to people in daily life. In other words, be prepared with some “ice breakers.”
Act Positive
Even if you don’t feel like it! Smiling is much more inviting than a glum face. And if you’re chatting online you need to strive to always look present. Because of technology, which allows only one person to speak at a time, online meetings include a lot of listening. Don’t slump away from the computer or study your phone. Your body language indicates whether or not you’re engaged.
Act Curious
You might not really care about so-and-so’s new puppy, even though she does. So ask questions. Think more about other people and worry less about how you come across. Also, know that a short silence during small talk does not immediately have to be filled. A pause might just be the perfect moment to show you’re reflecting on what the other person just said. Wait a beat; then ask your question.
Like anything else, practice does not make perfect! But it does make things get easier. So, don’t shy away from small talk. Think of it as an opportunity to learn more about people — and their puppies too!
Schedule a 30 Minute Complimentary Meeting to meet Sandra via phone or video. Find out if you both are a good fit to work together. Come to the call with your questions and what business communications challenges you’d like to get help with.