What You Say Isn’t Always What Others Hear
The words we choose and how we use them in our business communication affect how others hear them, be it positively, negatively, or not at all. We tend to assume that whoever hears what we say, understands our message in the same way we do. This may not necessarily be the case, whether you’re a native English speaker or not. As leaders, it’s important to communicate with clarity and understand the impact of our words on our audience.
How often have you conducted an online meeting where you present your ideas? The conversation seems to flow back and forth, readily. Questions are asked. You’re sure everyone’s understood and got the messages and the key points. They know what actions need to be taken and how to follow up with the determined plan. You think you’ve been clear and succinct. Yet, some people in the meeting have interpreted your words differently than you intended. Whether you’re a native English speaker or someone whose first language is not necessarily English, there is potential for confusion.
A while ago, I hired a new assistant. We discussed procedures and processes. He took meeting notes and sent them to me later that day. We reviewed and agreed on tasks to be completed. However, when he actually did the work, it didn’t reflect what we agreed upon. I was sure I was clear and succinct, and checked for understanding. There was no doubt in my mind all was clear.
As a leader it’s important to ensure that others are clear on what needs to be done and how it will be accomplished. So, what might you do to avoid sabotaging your own successes? Here are four ways to do so.
Know Your Audience
When planning be sure to put yourself in their shoes so you know what words and expectations will resonate with them. Avoid jargon and vague language.
Review Details
During the meeting review discussion points and record them for sharing with your audience. Both visual and aural learning works.
Confirm Next Steps
Have audience members confirm next steps to be carried out before leaving the meeting.
Be a Great Listener
How you listen determines what your audience will or won’t do. And remember your non-verbal communication. Body language counts.
Schedule a 30 Minute Complimentary Meeting to meet Sandra via phone or video. Find out if you both are a good fit to work together. Come to the call with your questions and what business communications challenges you’d like to get help with.